Frequently Asked Questions

Material

 

1. What are your products made from?

 

All of our products are made from Jesmonite.

 

2. What is Jesmonite?

Jesmonite is a sustainable material made from a blend of gypsum (a mineral derived from sedimentary rock) and water-based acrylic resin. It’s an eco-friendly choice, free from solvents and VOCs, aligning with our commitment to environmentally responsible practices.

 

 

Delivery

 

1. Where does De Form Creations ship to?

 

Currently, we only offer shipping within Singapore. For more information, please review the shipping details during checkout.

 

2. Is there any shipping fee?

 

A $8 shipping fee will be applied. Enjoy free shipping on orders over $70.

 

3. What is the estimated delivery time?

We use third-party couriers to deliver all orders. Please allow 2-4 working days for your order to arrive.

 

 

Return & Refund

 

1. Can I request a return or refund for my order?

 

All of our products are handcrafted and made to order, so we are unable to accept returns or offer refunds on purchases. However, if you receive a damaged or defective product, please contact us right away, and we will assist you in resolving the issue.

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